{"id":19059,"date":"2025-08-24T21:14:52","date_gmt":"2025-08-24T13:14:52","guid":{"rendered":"https:\/\/ptss.mypolycc.edu.my\/?page_id=19059"},"modified":"2025-09-07T20:38:01","modified_gmt":"2025-09-07T12:38:01","slug":"piagam-pelanggan","status":"publish","type":"page","link":"https:\/\/ptss.mypolycc.edu.my\/?page_id=19059","title":{"rendered":"Piagam Pelanggan"},"content":{"rendered":"\n<p align=\"justify\">1. Mencapai piagam pelanggan yang ditetapkan iaitu :<\/p>\n<p align=\"justify\" style=\"padding-left: 30px;\">a) Proses pendaftaran pelajar diselesaikan pada hari yang sama pelajar sampai untuk mendaftar (1 hari).<\/p>\n<p align=\"justify\" style=\"padding-left: 30px;\">b) Penyediaan kad pelajar disiapkan selewat-lewatnya 2 minggu selepas proses pendaftaran.<\/p>\n<p align=\"justify\" style=\"padding-left: 30px;\">c) Proses PPP dilaksanakan secara sistematik, terancang dan berkesan seperti yang dijadualkan.<\/p>\n<p align=\"justify\" style=\"padding-left: 30px;\">d) Status tindakan terhadap aduan pelanggan berkaitan kualiti perkhidmatan dimaklumkan kepada pengadu dalam masa 2 minggu selepas aduan diterima.<\/p>\n<p align=\"justify\" style=\"padding-left: 30px;\">e) Keputusan peperiksaan akhir setiap program siap diproses dalam masa 2 minggu selepas semester pengajian berakhir.<\/p>\n<p align=\"justify\">2. Tahap kepuasan pelanggan terhadap pemberian perkhidmatan pendidikan dalam perkara a, b, c, d dan e adalah lebih atau sama 80%.<\/p>\n<p align=\"justify\">3. Memastikan pembekalan memenuhi kehendak proses pemberian perkhidmatan pendidikan dengan prestasi pembekal melebihi 75%.<\/p>\n<p align=\"justify\">4. Memastikan 90% infrastruktur dan peralatan di PTSS yang perlu penyelenggaraan berkala disenggara mengikut jadual.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Mencapai piagam pelanggan yang ditetapkan iaitu : a) Proses pendaftaran pelajar diselesaikan pada hari yang sama pelajar sampai untuk mendaftar (1 hari). b) Penyediaan kad pelajar disiapkan selewat-lewatnya 2 minggu selepas proses pendaftaran. c) Proses PPP dilaksanakan secara sistematik, terancang dan berkesan seperti yang dijadualkan. d) Status tindakan terhadap<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19059","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/pages\/19059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19059"}],"version-history":[{"count":10,"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/pages\/19059\/revisions"}],"predecessor-version":[{"id":19230,"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=\/wp\/v2\/pages\/19059\/revisions\/19230"}],"wp:attachment":[{"href":"https:\/\/ptss.mypolycc.edu.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}